Financial Support
Help with Financial Runway for iPhone.
Contact us
Report a problem or ask a question by opening a request. We read every one.
Open a support requestCommon questions
How do I restore Runway Pro on a new iPhone?
Sign in with the same Apple Account you used to buy Pro. Open Runway, tap any Pro feature to open the Pro screen, then tap Restore purchase.
I redeemed a code but Pro is still locked.
Close Runway completely and open it again, then tap Restore purchase on the Pro screen.
Where is my data stored?
Only on your iPhone, in an encrypted database. Runway has no account and no cloud sync. See the Privacy Policy.
How do I erase all my data?
Open Settings with the sliders icon on the dashboard, scroll to Your data, and tap Delete all data. After you confirm, every entry, loan, subscription and setting is erased from your iPhone and Runway starts again from the beginning. Runway Pro stays unlocked.
If I delete the app, can I get my data back?
No. Deleting Runway permanently removes its encrypted data from your iPhone, and we never have a copy. Keep the app installed if you want to keep your records.
Can I get a refund?
Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.
Why does my runway show a certain number of months?
Runway counts how long your cash lasts from today, if income paused today. It first covers the rest of this month, then divides what remains by your monthly costs. Monthly costs are your rent and living budgets plus active subscriptions and loan payments. Logged expenses use up a budget instead of adding to it, so costs only rise when spending goes over a budget. Keep your balance and expenses up to date for an accurate number.
Requirements
- iPhone running iOS 15 or later.
- Available in English, Español, Français, Italiano, 日本語 and 繁體中文.